Refund & Returns Policy

Last Updated: [01/04/2025]

Thank you for shopping with [Your Store Name]. We stand behind the quality of our Ginger Hair Regrowth Elixir and aim for a fair, transparent refund process. Please review the terms below.

1. Standard Returns(unopened)

Return window: Within 15 days of delivery.

Condition: Product must be unopened, unused, and in original packaging.

How to start: Email us at [your contact email] with your order number and reason for return. We’ll provide return instructions.

Refund method: To the original payment method after inspection.

Fees: Shipping/handling are non-refundable. Return shipping is the customer’s responsibility (unless the return is due to our error).

2. Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with photos showing the issue.

Once verified, we’ll offer a replacement or refund.

3. 30-Day Results Guarantee (First-Time Purchase)

We want you to feel confident trying our product. If you see no noticeable improvement after 30 consecutive days of correct use, you may request a refund under the conditions below.

Eligibility Requirements:

First order only: The guarantee applies once per customer on the first purchase 

Consistent use: Use the Elixir as directed on the product label for 30 consecutive days.

Proof of use:

Day 1 photos (before) of your scalp/hair in good lighting, and Day 30 photos (after) in the same lighting, angles, and areas, and

A brief usage log (simple notes/screenshots are fine) showing daily/regular application.

Timing of claim:

Submit your claim between Day 31 and Day 40 from delivery (i.e., after 30 full days of use, and within 10 days thereafter). Claims outside this window aren’t eligible.

One unit: Refund covers one bottle (product price only). Trial sizes, bundles, and multi-packs are excluded from the guarantee.

Exclusions:

Results vary by individual hair/scalp conditions, genetics, medications, hormone factors, and lifestyle.

Adverse reactions/allergies: discontinue use and contact us—this falls under our standard returns, not the results guarantee.

Improper storage/use, mixing with other topical treatments not directed by a professional, or inconsistent use voids eligibility.

How to claim
Email [your contact email] with subject “30-Day Results Guarantee – Order #[number]”, attach your Day 1 and Day 30 photos and usage log, and include your order number and delivery date. We typically review claims within 5–7 business days.

Refund Scope

Approved claims receive a refund of the product price (one unit) to the original payment method.

Shipping/handling are not refundable. We may ask you to return any remaining product (we’ll provide instructions if required).

4. Exchanges

For exchanges (e.g., ordering error), please initiate a standard return (if unopened) and place a new order.

5. Refund Processing

After we receive and inspect returns or approve a guarantee claim, refunds are processed within 5–10 business days. Your bank or payment provider may require additional time to post funds.

6. Important Notes

We reserve the right to refuse returns/refunds that do not meet these conditions or show signs of misuse or fraud.

Please verify your shipping address at checkout; undeliverable/returned parcels due to address errors may incur reship fees or be refunded minus shipping/handling.

7. Contact

[Your Store Name]
Email: [your contact email]
Address: [your business address]